Melbourne have been extremely helpful from the word go – helping us set up OS updates, monitoring, backups, and extra software that we weren’t 100% comfortable setting up ourselves.
We've received bags of support from Melbourne whenever we have needed it on our current solutions and because everything is scalable and flexible we never feel restricted, it allows us to be very agile.
The important thing for us as a client of Melbourne’s is that they’ve always been onto the issue as soon as they’ve discovered it’s happened, which is immediately.
Because Melbourne aren’t fixed to the set packages they offer, it’s enabled us to run our servers exactly as we want to, with our own little quirks and features built in
We want organisations that choose to use us to know that their data will be fully protected. Melbourne helps us tick all the boxes when we’re talking to potential new clients.
With the level of infrastructure they have, the support they provide and the solution ideas they come up with for our rapidly changing needs, Melbourne really are an extension to my team.
We've tried several other data centres over the past few years and, although some were cheaper than Melbourne, they all failed to deliver the quality of service we required.
When speaking to other people in the industry, they said Melbourne were really belt and braces, really conscientious about support and their service delivery, and also they really took disaster recovery as a high priority.