You complained about our knowledgebase (and rightly so)! Well we've listened. That's why we've scrapped it and replaced it with The Melbourne Manual.
Located at http://manual.melbourne.co.uk, it contains information and guidance sorted by service type. The current set of articles is a starting point which will be built upon; if you have any ideas for further topics to be added, or any general comments, please drop us a line through the usual channels.