support

Friendly Support Around the Clock

Our dedicated team of industry-qualified professionals are available 24/7 and have the knowledge and capabilities to find, assess and rectify any issues that may arise with your service. And, as with all of our technical support, our qualified experts will ensure the ongoing provision of capable support in a reassuring, friendly and helpful manner.

We could talk to you for hours about our unparalleled UltraSupport™ charter and how we provide clear and valuable guidance when you need it most, but we think it’s best that our customers do the talking for us.

We strive to offer the highest quality support and superior after-sales service possible and so we’re constantly asking our customers how we’re doing, and we’re proud to announce that in our latest survey an impressive 97% of our customers said they would recommend our services to a friend or colleague.

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Multiple Data Centre Locations

Melbourne is based in Manchester, but as proud members of the iomart Group, we have data centre facilities situated in London, Manchester, Glasgow, Nottingham, Leicester, Maidenhead and Gosport, so whether you’re running a digital agency in Scotland or controlling a network of eCommerce platforms from London, we have a solution to meet the needs of your business.

We work hard to ensure that our data centres contain the most sophisticated technology available, so all of our sites feature state-of-the-art fire suppression facilities, advanced environmental monitoring systems and are overseen by a team of expert on-site technical engineers. With a Melbourne solution, even if the worst happens and disaster strikes, we've put measures in place to ensure your server infrastructure remains fully-functional, undamaged and accessible.

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Fast and Reliable Network

Our network architecture is tested and evaluated for every generation of technology, and our network setup has been specially designed to keep your solution available and functioning at optimum levels. We understand that a healthy and reliable network is critical to success, so in addition to our sophisticated, self-healing infrastructure, our dedicated team monitor infrastructure and security around the clock to resolve any issues before they affect your service.

We know how important reliability is to business, so if a network component is critical to the correct running of your server, then we’ll ensure that there will be two or more of them in place. We also own the high-speed dark fibre network connecting our data centres, which means that your business will benefit from the resiliency and the ultra-fast connectivity which is key to business growth.

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Unmatched Security

We take security seriously, which is why your hosting solution will only ever be housed in secure, dependable, privately owned data centres, equipped with advanced multi-level security and uninterrupted power provisions. With a Melbourne solution, all of your important data will remain safe, secure and available, thanks to internal and external CCTV, 24/7 manned security and back-up generators, available as standard at all of our data centre facilities.

Providing a secure environment for your information and systems is really important to us, and our ISO 27001 and ISO 22301 accreditations are testament to this fact. But, on top of our certifications and data centre facilities we also provide the latest in Intel quad-core technology and Dell branded hardware, so you know you’re not only getting the best possible security, but the ultimate speed and value too.

We'll be Your Perfect Partner

Ready to find out more about how we can help? Our advisors can offer a free consultation to help you find the best hosting environment for your needs or simply answer any more questions you may have.