- About Melbourne
- Contact Us
- Our Blog
- The UltraSupport™ Charter
- Book a Datacentre Tour
- Notable Clients and Case Studies
- About our Datacentres
- About our Network
- Careers at Melbourne
- Melbourne's Environmental Policy
- Make a Payment to Melbourne
- Our Refer-a-colleague Program
- Downloadable PDF Brochures
Latest from our blog
- Come and chill out in our new datacentre?
- It?s been quite a month for awards for Melbourne.
- Big night at the big chip
- Welcome to our new staff!
- Melbourne short-listed for ISPA Best Dedicated Hosting ISP award
- Remote Desktop: re-directing non-local printers
- Tiscali International (TINet) Bandwidth added to our network
- Renewable energy contract signed
- Melbourne shortlisted for Big Chip Green award
- Announcing Melbourne?s new Datacentre
Support Levels and Entitlement
All support is delivered in line with our 
UltraSupport™ Charter. Please select the type of service you have with us below to get the specifics of your support entitlement.
Shared Colocation and Rackspace
- Colocation Power, Cooling and Bandwidth Service Level Agreements (SLAs)
- "Helping Hands" Service (Onsite Assistance)
Dedicated Servers
- Dedicated Server Power, Cooling, Bandwidth and Hardware Service Level Agreements (SLAs)
- "Helping Hands" Service (Onsite Assistance)
UltraCloud™ Virtual Dedicated Servers
Managed Servers
- Server Management Matrix - Managed Dedicated Servers
- Server Management Matrix - Managed UltraCloud™ Virtual Servers