- About Melbourne
- Contact Us
- Our Blog
- The UltraSupport™ Charter
- Book a Datacentre Tour
- Melbourne's Partner Program
- Notable Clients and Case Studies
- About our Datacentres
- About our Network
- Careers at Melbourne
- Melbourne's Environmental Policy
- Make a Payment to Melbourne
- Our Refer-a-colleague Program
- Downloadable PDF Brochures
Latest from our blog
- UltraVault™ Managed Backup & CDP now available
- Mirrors on steroids!
- Despite the weather, our new team members make it into the office :)
- Melbourne mirrors online
- LINX (London Internet Exchange) Failure
- Handy DNS checking tool
- On the Importance of a Clean and Tidy Data Centre
- New job post: Support Technician
- Free memory while current stocks last
- Networking with Melbourne
Support Levels and Entitlement
All support is delivered in line with our 
UltraSupport™ Charter. Please select the type of service you have with us below to get the specifics of your support entitlement.
Shared Colocation and Rackspace
- Colocation Power, Cooling and Bandwidth Service Level Agreements (SLAs)
- "Helping Hands" Service (Onsite Assistance)
Dedicated Servers
- Dedicated Server Power, Cooling, Bandwidth and Hardware Service Level Agreements (SLAs)
- "Helping Hands" Service (Onsite Assistance)
UltraCloud™ Virtual Dedicated Servers
Managed Servers
- Server Management Matrix - Managed Dedicated Servers
- Server Management Matrix - Managed UltraCloud™ Virtual Servers