Set up a Direct Debit mandate

You can setup your direct debit payment to Melbourne online, provided the following conditions have been met:

1. The account to be debited is in your name, or a company that you are authorised to make payments from
2. Only one person is required to sign on the account.

If the statements below do not describe your situation you need to download a direct debit form and send it back to us by fax or post.

The Direct Debit Guarantee

This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

If the amounts to be paid or the payment dates change, we will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by Melbourne or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please send a copy of your letter to us.

What happens next?

The form will be sent to us securely for processing.  You will receive a letter from London and Zurich PLC who process the Direct Debit payments on our behalf.

Melbourne will automatically collect invoices raised by direct debit, after 10 working days from the date they are arranged.

Monthly invoices are raised on the 1st of the month; the payment for these invoices are collected on or around the 14th of the month.