Our Service Promises

As a business-class service provider, we’re proud to offer our customers a comprehensive range of service promises as standard with all our servers:

• 100% Power Availability Promise
  We guarantee that your server’s power will be always available.  If it’s not, we’ll compensate you.
• 99.97% Cooling SLA
  We guarantee that your servers will be kept at the right temperature.
• 99.95% Network availability Promise
  We guarantee that your server will be accessible from theinternet.  Again, if it’s not, we’ll compensate you.
• Speed of response to your support tickets
  We’ll get onto your emergency tickets within 15 minutes of you submitting them.
• Courtesy, Quality of Service and Competency.
  What really sets us apart from the competition is our attitude towards our customers, and the knowledge and experience of our support team.

These service promises are outlined in our Support Charter which describes the service levels you can expect from us.