Manchester Rack Space

The ultimate safe technical environment for your mission critical servers. Now Available from 11U.

What is Rack Space?

We supply electricity, air conditioning, fire suppression, backup power supply, multi-level security and an internet connection, so you don't have to.

You get 24 Hour unaccompanied access, facilitated by our online and text (SMS) access request system means you can access your servers day or night, without a prior appointment.

Our colocation is subject to the following service promises:

• 100.0% on power availability
• 99.97% on cooling availability
• 99.95% on network availability

Colocation Pricing and features

Manchester Rackspace - Features

Setup Time

Once you've ordered your colocation online, our technical team will contact you to verify your requirements. You will receive your IP addresses, followed by a welcome letter explaining how to use the various features of your account.

For rack space, this process usually takes five working days. Once the process is complete, you will be able to make an appointment for your first visit, where one of our staff will accompany you to familiarise you with the facility.

Installation Assistance

If you require installation assistance, we can supply "intelligent hands" technical staff at the above rates to assist your installation.

Account Manager

Melbourne believes in personal customer service. As such, each customer has a single point of contact, in the form of an account manager. Whilst support tickets should be submitted directly to our technical team, your account manager can help liaise in more complex issues, and also process new orders on your behalf. Your account manager would also be your point of contact in the unlikely event that you are unhappy with any aspect of the service you receive from us.

Cabinet Depths

Our colocation is provisioned from 1000mm x 600mm cabinets, which have a post-to-post depth of 800mm to 750mm, meaning we can accommodate servers with rails between these sizes. All standard HP, Dell, Compaq and Sun equipment fits into these specifications.

No Rails?

If your server does not come with, or has unsuitable mounting rails, we can provide a shelf for a one-off cost of £20.00.

Remote Power Cycling

We can supply 8-port or 24-port devices to allow you to power-cycle your equipment remotely. Price from £30.00 per month for an 8 port remote reboot switch device.

KVM over IP Access

Never lose a server again! KVM over IP enables you to administer your machine as if you were sat next to it. You can edit the BIOS, un-lock a firewall or any other task that you would perform at the console. Furthermore, Virtual Media means you can mount an ISO from your workstation directly onto your server, making remote software installation a breeze! Priced at £9 per port (server) per month.

As an alternative, we can attach a roaming datacentre KVM to your machine on an ad-hoc basis if it fails. This comes from your monthly 'helping hands' allowance.

Online Bandwidth Monitoring

Your network ports will be added to our bandwidth monitoring software meaning you can view your usage statistics any time from our support site.

100Mbps switch ports

All switch ports are provisioned at 100Mbps and are fully burstable (unless a capped bandwidth option has been chosen).

Support staff onsite within one hour

If you are unable to make it to the facility to sort a problem, or need further assistance, we guarantee to have an engineer available to meet you within one hour, day or night.

Callouts are charged at our standard rates (listed above).