- IN THIS SECTION
- Dedicated Servers Overview
- Customise and Order
- Windows Dedicated Servers
- Linux Dedicated Servers
- Plesk Control Panel
- Service Level Agreements
- "Helping Hands" Service
- Add-on Services
- Management Packages
- ADD-ON MANAGED SERVICES
- UltraFire™ Firewall Appliance
- UltraLoad™ Load Balanacers
- UltraNAS™ NAS backup space
Latest from our blog
- UltraVault™ Managed Backup & CDP now available
- Mirrors on steroids!
- Despite the weather, our new team members make it into the office :)
- Melbourne mirrors online
- LINX (London Internet Exchange) Failure
- Handy DNS checking tool
- On the Importance of a Clean and Tidy Data Centre
- New job post: Support Technician
- Free memory while current stocks last
- Networking with Melbourne
Dedicated Servers - Management Options
Whether you need full support or to be left to manage your servers, we offer an appropriate support level.
The below table itemises the features available in both our un-managed and managed servers. Of course, customised service level and management agreements are available for complex projects.
Download a printable version of this document.
Feature |
Unmanaged Server |
Managed Server |
|---|---|---|
Service Level Agreements |
||
| Power Availability | 100% |
100% |
| Network Availability | 99.95% |
99.95% |
| Hardware Swapout Guarantee | Replacement within 4 hours |
Replacement within 4 hours |
| Dedicated Account Manager | included |
included |
Obtaining Support |
||
| Working Hours Email Support | included |
included |
| Working Hours Telephone Support | included |
included |
| Out-of-Hours Emergency Support | included |
included |
| Dedicated Account Manager | included |
included |
Hardware Support |
||
| server hardware failure | free of charge (reactive) |
free of charge (proactive) |
| server hardware upgrades | within 3 working days of order |
within 1 working day of order |
Operating System Support |
||
| Initial Operating System Installation | included |
included |
| Operating System Configuration | not included |
included |
| Operating System Reinstall | chargeable (£35) |
included |
| Security Patching | not included |
included |
Additional Services |
||
| Private security zone on our datacentre UltraFire™ enterprise-class firewalls | included, self-managed through web interface |
included, self-managed or Melbourne managed. |
| Hosted DNS (on our nameservers) |
included, self-managed |
included, self-managed or Melbourne managed. |
| Secondary or Primary MX | included, one domain name |
included, up to ten domain names |
| Server Monitoring | not included |
24/7 monitoring of up to two services (including http requests). engineer notified on failure 24/7. |
| Fixing | on hardware faults only |
on hardware and operating system faults |
| General Help Included | None included, available at £50 per 30 mins. | 30 minutes office hours help per month included. Additional help £50 per 30 mins. |
Management Costs |
||
| Monthly Cost | n/a | £75 per month per server. |