A blog about server hosting

New product and service information, along with general ramblings about the web hosting industry from the Melbourne team.

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Archive for the ‘The Web Hosting Industry’ Category

LINX (London Internet Exchange) Failure

Friday, December 11th, 2009

The London Internet Exchange (LINX) suffered a major failure on Wednesday afternoon, leading to a significant slowdown of UK traffic.  LINX acts as a main peering point for UK ISPs, allowing them to exchange traffic directly, which is cheaper than sending it via transit carriers. LINX is fairly pivotal for UK Internet traffic, and this was shown quite clearly by how far-reaching the effects were when it failed.  The impact is visible in LINX’s 24-hour status graph.  To be fair, LINX is pretty reliable, so this isn’t an issue that crops up very often.

Over the last 48 hours, we’ve re-routed our traffic to avoid LINX.  This is because we keep spare capacity in place for eventualities like this.  Some ISPs don’t purchase extra capacity so have been forced to leave their LINX connection in-place causing slow service or unavailability for their customers.

Melbourne has always maintained that there’s too much reliance on London in the UK’s Internet industry.  It’s frightening how much of the UK traffic passes across LINX (estimates are between 70 and 95 percent of all UK traffic).  The design principals of the Internet obviously mean re-routing of traffic if a failure of any node occurs, but obviously if so much of the UK’s trafic passes through one point, it’s hard to re-route it without side-effects.

We’ve always sought to take advantage of our Manchester location in terms of resiliency.  We try to keep as much Internet traffic out of London as possible; in this respect we peer with other ISPs in Manchester wherever possible, so for example, customers will see traffic headed for Virgin, Microsoft, the BBC and some other notable providers, be handed over in Manchester, avoiding London completely.  To this end, we see approximately 20% of our traffic handed over in Manchester.

We’ve taken it one step further though, ensuring that we have connectivity that leaves the UK, without going back via London.  In this respect two of our three main bandwidth providers, Tiscali and Cogent, have routes leaving the UK which avoid London.  Tiscali have fibre leaving the UK at Southport which goes via Dublin and then on to the US, and a separate route to Paris.  Cogent have just brought online a route to Paris which avoids London and will next year bring online a route to Amsterdam which leaves the UK through Hull.

The above means in the event of a London-wide failure, Melbourne’s services would still be accessible to a world-wide audience.

Daniel Keighron-Foster, Technical Director.

A brief word on honesty

Wednesday, November 4th, 2009

It seems to be de rigeur in the hosting industry to upsell one’s infrastrucutre, in the process potentially making slightly misleading claims about datacentre and/or network ownership.

Hopefully you wouldn’t expect this kind of behaviour from Melbourne, and rightly so.  All the literature about our network and datacentre specifications is correct, accurate and factual.

Rest assured that:

  • We own and operate our own Manchester Datacentres, totalling approximately 6000 sq.ft. and looking after over 2500 servers.  We don’t put your servers in other people’s datacentres.
  • We own and operate our own service provider network which load-balances connections from multiple providers.  We operate our own 10Gbps fibre ring across manchester, spanning six datacentres.  We don’t use someone else’s network and pass it off as our own.
  • Our support team is based in our Manchester office, adjacent to our two main datacentres.  The same support team answers your calls, replies to your tickets, and works on your servers in the datacentres.

When we’ve gone to so much effort and expense to get these things in place, it does occasionally annoy us when a competitor does the equivalent of sock stuffing, where they’ve not gone to the effort and expense of doing something but claim they do.

Of course you can always find this out for yourself by coming to visit us.  If you can’t make it, why not have a quick look at our “ten reasons that melbourne is a better hosting provider” document, and come to your own conclusion.

Daniel Keighron-Foster, Technical Director.

Big night at the big chip

Tuesday, June 23rd, 2009

On Thursday night we won the Big Green Chip Award at the Big Chip Awards.

It was a fantastic night.  As we near completion of our new data centre we wanted to generate more awareness of what Melbourne is and what we can offer and this was the perfect result.

We have long worked with the digital media sector, but naturally we want to make more contacts within the industry.

The Big Green Chip award recognises businesses that have made an active and notable contribution to reducing their carbon footprint in their organisation or community.  So by winning in front of a large and well-connected digital media audience was simply magnificent.

Our submission included our work with:

  • Installing cool aisle containment and blanking plates to contain cold air
  • The switch to low-power servers for all our dedicated servers, which use approximately 25% less power than their predecessors
  • The adoption of highly efficient UPS systems
  • Our Virtualisation product UltraCloud, which drastically reduces the amount of power required for servers.

Our clients and friends AdInsight, who sat with us, also picked up the award for Best Newcomer, which made it an even more special night for us.

If you want to know more about our green initiatives please do not hesitate to get in touch.

And before I go we are at the ISPA awards and have been nominated for Best Dedicated Hosting.  If you are at the awards on the 9th July stop by and say, “hello.”  Hopefully we’ll still be coherant at that point.

Daniel Foster, Technical Director.

Melbourne shortlisted for Big Chip Green award

Thursday, April 16th, 2009

We have got through to the shortlisting stage for the Big Green Chip award for the Big Chip Awards.

The Big Chips is the premier digital media awards in the North West of England.

It is a real bonus for the team and Melbourne. Of course the extra profile and recognition, especially if we win, will be fantastic.

The key thing is that it shows that we take the views of our clients to heart and undertake investment and action to satisfy their requirements.

Being green is a buzzword but for many clients and prospective clients our contribution to being greener is taken very seriously: it has real sway in the decision making process.

In order to ensure we are doing as much as we can we have taken initiatives such as switching (Jan 2008) to low power servers on all dedicated servers, highly efficient cooling systems and cool aisle containment.

So please before making your decision feel free to ask about how we are doing our part.

Our environmental policy document and a full list of our green initiatives is available online, please take a look. See you at the awards!

Steven Allan

The real era of virtualisation

Thursday, February 26th, 2009

The Institution of Engineering and Technology have quoted our Sales Manager Steven Allan in their article entitled The real era of virtualisation which discusses the current state of virtualisation in the industry.

Offshoring technical support to improve service standards

Monday, February 23rd, 2009

The register reports today that Fasthosts are offshoring their UK customer service team to Romania and the Phillipines, citing improved service standards as a result.

It’s quite amazing that a company can claim service standard improvement as a virtue of having staff thousands of miles away from a) their customer base, and b) their physical server operations.

We’ve always been keen on getting the people who answer your tech support calls as close to your server(s) as possible.

Our UltraSupport™ charter details this, but essentially, we’ve abolished first line support, so that when you phone us (and incidentally, don’t have to queue to speak to someone), the person taking your call has the training and authority to handle approximately 90% of the calls we get.

We find that this results in superior customer service, and as such, the concept of offshoring this critical part of our service, to be completely unthinkable.

Broadband speeds research published by Ofcom

Monday, January 12th, 2009

Ofcom this week published its initial research into broadband speeds. The report contains non-ISP specific results following tests with SamKnows over a period of a month.

Some of the main findings from the report include:

3.6Mbit/s was the average speed received by panel members tested; consumers on the most popular broadband headline speed package, up to 8Mbit/s, received an average actual throughput speed of 3.6Mbit/s; and 83 per cent of consumers say that they are satisfied with their broadband service.

However, over a quarter of consumers claim that the speeds they receive are not what they expected when they signed up to their broadband service.

We reckon the report is over-simplistic and potentially misleading as consumers don’t necessarily understand the concept of contention, however the service providers don’t go out of their way to explain the underlying technologies and concepts. Consumers expect broadband to be always-on and to run at the maximum quoted speed at all times. This is obviously not in line with reality, and is the differentiator between DSL and more expensive leased line services.

The full Ofcom report can be found here.

Severed undersea fibre causing connectivity issues to Middle East and Asia

Wednesday, December 17th, 2008

Internet and phone communications between Europe, the Middle East, and Asia have been seriously disrupted after submarine cables were severed.

Customers may notice higher latency and/or connectivity issues to the Middle East and Asia.

More details at BBC News Website