It seems to be de rigeur in the hosting industry to upsell one’s infrastrucutre, in the process potentially making slightly misleading claims about datacentre and/or network ownership.
Hopefully you wouldn’t expect this kind of behaviour from Melbourne, and rightly so. All the literature about our network and datacentre specifications is correct, accurate and factual.
Rest assured that:
- We own and operate our own Manchester Datacentres, totalling approximately 6000 sq.ft. and looking after over 2500 servers. We don’t put your servers in other people’s datacentres.
- We own and operate our own service provider network which load-balances connections from multiple providers. We operate our own 10Gbps fibre ring across manchester, spanning six datacentres. We don’t use someone else’s network and pass it off as our own.
- Our support team is based in our Manchester office, adjacent to our two main datacentres. The same support team answers your calls, replies to your tickets, and works on your servers in the datacentres.
When we’ve gone to so much effort and expense to get these things in place, it does occasionally annoy us when a competitor does the equivalent of sock stuffing, where they’ve not gone to the effort and expense of doing something but claim they do.
Of course you can always find this out for yourself by coming to visit us. If you can’t make it, why not have a quick look at our “ten reasons that melbourne is a better hosting provider” document, and come to your own conclusion.
Daniel Keighron-Foster, Technical Director.