A Blog About Dedicated Hosting From Melbourne.co.uk

New product and service information, along with general ramblings about the web hosting industry from the Melbourne team. Also find us on Twitter!. See the live progress of our new datacentre build

UltraVault™ Managed Backup & CDP now available

March 8th, 2010

We’re pleased to launch the availability of our new UltraVault™ Managed Backup and CDP product, available to all customers.

Melbourne’s UltraVault™ Managed Backup is an automated offsite Continuous Data Protection (CDP) solution that runs on both Linux and Windows servers.

Offering both continuous data protection and bare metal restore abilities, UltraVault™ is a true data protection offering, not just a backup product.  UltraVault™ is ideal for the administrator looking for automation capabilities beyond our standard offsite NAS offering.

For full details visit http://www.melbourne.co.uk/ultravault.html or contact your account manager for a quotation.  For customers with managed servers, upgrading to our UltraManaged™ service level means that you’ll get UltraVault™ included in your package and a whole range of other benefits.


Mirrors on steroids!

March 6th, 2010

Since we launched our public mirror servers back in January, we have seen demand increase on a daily basis. Not only from our own customers, but from people all around the UK  - even a few odd people from the other side of the world!

As a thank you,  we’ve given our mirrors server a hefty dose of steriods! including beefier hardware and a dedicated gigabit port on our superfast Manchester network. We’ve also officially submitted the mirror to the Ubuntu, Debian and CentOS mirror maintainers for inclusion. Just another way we’re giving support for the open source products we use.

If you haven’t done so already, reconfigure your servers (and desktop PC’s!) to use our mirrors. Need advice on how? our support team are more than happy to assist.

Rob Greenwood, Technical Lead


Despite the weather, our new team members make it into the office :)

January 7th, 2010

Melbourne would like to welcome three new members of staff to our team, who’ve all braved arctic conditions to make sure they make it on-time for their first week at work…

Miles Hollway, our new Lead Windows Technician, who started with us between Christmas and New Year.  Miles joins our Server Management team and brings on-board his wealth of Windows and Microsoft Server experience to improve our Windows-based server offerings.

Chris Marsh, joins us as a Business Development Manager, whose experience within the hosting sector includes Star Internet and Pipex.  Chris joins our sales and account management team.

Felicity Crabtree, joins us as a Server Support Technician, part of our Datacentre Team.  Felicity has previously worked with UKFast and Legend Communications.

All three staff join our growing team based from our Turing House offices in Manchester, neighbouring our two primary Manchester Datacentres.  We’d like to welcome the new guys to our small, but strange family, and wish them the best of luck (they’ll need it!)


Melbourne mirrors online

January 7th, 2010

Here at Melbourne, we’re a big supporter of open source initiatives. From operating systems to web servers, our technical team love to get involved with open source projects.

To further support the growth of open source operating systems, we are now providing a public mirror service located in our Turing Datacentre.

The mirror service can be found at http://mirrors.melbourne.co.uk and is currently providing mirrors for Debian, Ubuntu and CentOS.

All existing Melbourne customers are encouraged to configure their operating systems package management software to use this mirror to reduce the amount of time updates take, as well as relieve the strain on existing mirrors.

We are more than happy to do this change over for you! - simply submit a ticket via our support portal

Rob Greenwood, Technical Lead


LINX (London Internet Exchange) Failure

December 11th, 2009

The London Internet Exchange (LINX) suffered a major failure on Wednesday afternoon, leading to a significant slowdown of UK traffic.  LINX acts as a main peering point for UK ISPs, allowing them to exchange traffic directly, which is cheaper than sending it via transit carriers. LINX is fairly pivotal for UK Internet traffic, and this was shown quite clearly by how far-reaching the effects were when it failed.  The impact is visible in LINX’s 24-hour status graph.  To be fair, LINX is pretty reliable, so this isn’t an issue that crops up very often.

Over the last 48 hours, we’ve re-routed our traffic to avoid LINX.  This is because we keep spare capacity in place for eventualities like this.  Some ISPs don’t purchase extra capacity so have been forced to leave their LINX connection in-place causing slow service or unavailability for their customers.

Melbourne has always maintained that there’s too much reliance on London in the UK’s Internet industry.  It’s frightening how much of the UK traffic passes across LINX (estimates are between 70 and 95 percent of all UK traffic).  The design principals of the Internet obviously mean re-routing of traffic if a failure of any node occurs, but obviously if so much of the UK’s trafic passes through one point, it’s hard to re-route it without side-effects.

We’ve always sought to take advantage of our Manchester location in terms of resiliency.  We try to keep as much Internet traffic out of London as possible; in this respect we peer with other ISPs in Manchester wherever possible, so for example, customers will see traffic headed for Virgin, Microsoft, the BBC and some other notable providers, be handed over in Manchester, avoiding London completely.  To this end, we see approximately 20% of our traffic handed over in Manchester.

We’ve taken it one step further though, ensuring that we have connectivity that leaves the UK, without going back via London.  In this respect two of our three main bandwidth providers, Tiscali and Cogent, have routes leaving the UK which avoid London.  Tiscali have fibre leaving the UK at Southport which goes via Dublin and then on to the US, and a separate route to Paris.  Cogent have just brought online a route to Paris which avoids London and will next year bring online a route to Amsterdam which leaves the UK through Hull.

The above means in the event of a London-wide failure, Melbourne’s services would still be accessible to a world-wide audience.

Daniel Keighron-Foster, Technical Director.


Handy DNS checking tool

December 10th, 2009

One of our customers has setup a handy DNS checking tool, which doesn’t require a subscription payment.   It’s handy for diagnosing DNS issues, including Parent servers, SOA and NS records, and also MX and WWW.

You can find the tool at http://www.checkmydns.biz/

Daniel Keighron-Foster, Technical Director.


On the Importance of a Clean and Tidy Data Centre

November 26th, 2009

We see data centres as pretty sterile places, with flashy lights and expensive IT equipment.  It’s therefore quite important that the place is kept tidy and clean.

Yesterday we had our Reynolds House data centre facility professionally cleaned by CRM Services.  This is obviously essential for any well-run data centre, as various visitors and contractors can leave an impressive trail of debris and dirt in their wake.  During this professional clean all surfaces (outside the cabinets) were vacuumed and dusted, the floor was also ’stripped’ with a Numatic Rotary Floor Machine and finished with a coat of anti static (non-slip) polish.  The sub-floor environment was also given a thoroughly good going over.

All this got me to thinking about how important cleanliness is in a wider sense, in terms of our ability to deliver reliable services to our customers.  Cleanliness and tidiness is something that’s deeply ingrained into our modus operandi at Melbourne.  This is particularly important when you’re looking after complex technical infrastructure.

In my ten years in the hosting industry, I’ve seen some pretty appalling data centres, where I’ve wondered how they manage to keep any services live at all!  As a company, we’ve learnt techniques over the years to improve the layout of our cabinets, to ensure that cabling is kept neat, tidy and identifiable.

When we opened our new Turing House data centre facility earlier this year, we put in place all we’d learnt about how best to lay out the place, organise cabling, and keep the place generally neat, tidy, and safe to work in.  After all, the last thing you want is an outage because someone tripped over a trailing patch cable.  And we don’t just keep our data centres and cabinets tidy to avoid tripping hazards; poorly organised cabinets can also be a cause for overheating.

We run cables (both power and network) in a structured manner to allow all expelled hot air from servers an open path into the hot aisles.  As a result, air-flow is improved and the air-conditioning units don’t have to work as hard to keep the data centre at a nice, cool temperature.  This simple, yet cost effective practice contributes towards our constant aim to keep our prices very competitive!

For those of you who are interested (or have already made requests!), please see below for pictures of our newly cleaned data centre.  We’ll take some pictures of our uber-tidy cabinets too and post them soon!

Daniel Keighron-Foster, Technical Director


New job post: Support Technician

November 26th, 2009

We’re looking for a new support technician to join our growing technical support and server management team in Manchester.  The position is based from our Hulme, Manchester office and datacentres.

Please note:

  • Melbourne is not accepting submissions from recruitment companies for this position.
  • If you’re currently working for one of our customers, please note that we have a non-competition clause in our contracts and we would require written permission from your current employer before we could take you on.

For full details please visit http://www.melbourne.co.uk/jobs.htm.  [Edit 09/12/09 - we have shortlisted for this position now, so any CVs sent in will be considered for future roles].


Free memory while current stocks last

November 23rd, 2009

Our “Dual Core Xeon L3110, 3.00GHz, 6MB Cache System” comes with 1.0GB extra free while current stocks last.

You will need to contact our sales team to place an order as its not available directly on our online order form.


Networking with Melbourne

November 20th, 2009

Networking

Networking with Melbourne – a chance to tour our new Turing House data centre

One of my key tasks is making the business public aware of servers and their importance to enterprise.

On Thursday Melbourne had a fantastic opportunity to further that goal when it co-sponsored Simply Networking at Turing House– adjacent to our headquarters.

Our fellow sponsors were the ever-supportive Manchester Science Park.

Simply Networking is run by Mark Greenwood who has been organising and delivering incredibly popular networking events in Manchester for over five years.

The Turing House event gave Richard, a key member of Melbourne’s sales function, and myself a good opportunity to meet a wide range of businesses: many that might not have been aware of servers and their role in safeguarding business mission critical data.

Many attendees were from SMEs and might have thought servers “were not for them.”

Servers are tremendously powerful these days and a small business might use only a fraction of its capacity.  With our virtualisation service Melbourne can ensure that one server can support securely the server requirements of a number of businesses.  It also has the added benefit of conserving energy and so is a greener solution as well as more cost effective one.

The networking also allowed us to offer a tour of our new Turing House data centre as well as our well-established Reynold’s House facility, just across the road from our headquarters.

11 attendees took the opportunity to see over 2,000 servers in operation as the meeting closed.  It also allowed us to show all the safety, security and energy saving features of our data centres.

Tours of the data centre are invariably met with impressed faces and quite a few questions – this time was no exception.

If we get a new sale from the tour: brilliant.  But the key is that businesses are more aware of what data centres such as ours can offer and that message is pushed along by word of mouth.

If you couldn’t make it to Simply Networking and would like a tour please call me Steven Allan on 0161 232 0001 / steven.allan@melbourne.co.uk I am sure you will also be impressed.

Steven Allan account director Melbourne