About Melbourne's superfast network

It goes without saying that our network design is key to being able to provide you with 24/7 service. That's why we've spent so much time optimising it for maximum speed and availability. Our attention to detail delivers a quality of service that is second to none.

See just how good it is for yourself

• Do a speed test: A series of large downloadable files is available at http://www.melbourne.co.uk/speedtest.
• See our uptime statistics: Externally monitored and verified uptime statistics are available by clicking on this link (external site).

Our connection to the 'net

Melbourne operates a fibre-optic metropolitan area network spanning four facilities in Manchester, connecting our two datacentre facilities to the internet.

We connect to multiple upstream bandwidth providers at three different Manchester datacentres, giving us complete independence from the failure of any bandwidth provider or facility.

The below diagram shows our network connectivity between facilities and the upstream providers to which we connect.

Download a printable network diagram.

A note about resilience

When you're aiming for 100% uptime, resilience in the network is key. We have a very simple rule: if a device is critical to network availability, there will always be a hot-standby available.

All critical hardware, such as routers and firewalls is duplicated, meaning that the failure of an individual piece of hardware will have little or minimal impact on the overall running of the network.

We run BGP4 on our network, which means we pick the best routes to any given destination. In the event that the best route is not available, the next best route is chosen.

Monitoring

We take our network uptime and stability very seriously.  As such, we have several levels of monitoring in-place to ensure that any issues are discovered at the earliest possible point, and specifically before they become service-affecting.

Every single router, switch, firewall and managed server is monitored internally.  Any outages are notified to us instantly by e-mail and SMS to our on-call engineer.

In addition, we have external monitoring, which checks our critical routers and firewalls from five different worldwide locations.

For further peace of mind, we monitor saturation on links, with alerts being generated if critical links are acting unusually.  This allows us to very quickly see any potential issues which may be arising, for example attacks, or compromised machines.