6. We use branded hardware. What’s more, we keep it in stock.
We only use Dell-branded hardware for our dedicated servers. We find that the additional cost, compared to nasty self-built servers, is far outweighed in reliability.
What’s more though, we keep a full complement of spare parts in stock, meaning that we can confidently and quickly rebuild a failed server, without relying on an outside warranty from the hardware manufacturer.
By doing the above we can confidently guarantee a 2 or 4 hour hardware swapout on all our dedicated servers (dependant on the service level you take from us). See our UltraSupport™ Charter for more information.