1. Friendly support.  Whatever time of day it is.

It’s been confirmed by our customers that we offer quality support and a top-notch after sales service. In our 2009 customer survey, 97% of customers said they’d recommend us to a colleague.

The technicians who answer the phone have the knowledge and authority to solve your problem.  That’s because we don’t employ traditional first-line support.  All our support staff are either industry qualified (Microsoft, Cisco, Redhat) or working towards these qualifications.

People make up the lifeblood of a company, and are not an “off-the-shelf” item.  Our support team has been carefully selected and have the passion and enthusiasm of a Formula 1 Wheel Change Team, to keep your servers up and running.

All our technical support is delivered in line with our UltraSupport™ Charter.  This is not marketing mumbo-jumbo, but a real set of guidelines by which our support team deliver support.