Please use one of the following priorities when submitting your support request:

• Low – General questions, sales queries, low urgency tasks.  Requests and queries not requiring an urgent resolution. Target response time: 1 working day.
• Medium – Requests not requiring an urgent resolution, but with a same day response. Target response time: 4 working hours.
• High – Issues requesting an urgent response. Target response time: 1 working hour.
• Emergency - This is for emergency responses only. Please submit an emergency ticket if you are experiencing critical hardware problems with your managed server, a major network issue, or anything else that requires immediate assistance at any time.Please note that misuse of this system will result in charges being levied against your Melbourne account.

If you have any queries, get in touch on 0161 232 0001.